|
Office
Hours
| |
Mon-Thu |
Fri |
Sat |
Sun |
| Main
Office |
8:00-4:30 |
8:00-4:30 |
closed |
closed |
| Instructional
Media Office |
8:00-4:30 |
8:00-4:30 |
closed |
closed |
| Telecommunications
Office |
8:00-4:30 |
8:00-4:30 |
closed |
closed |
| Help
Desk |
|
| Faculty/Staff
Resource Center |
|
| Open
Computer Labs |
|
IBM
Mainframe Production Hours
| |
Mon-Fri |
Sat |
Sun |
| TSO
Users |
7:30am-Midnight |
closed |
4:00pm-7:00pm |
IMS
Users
STARS/ADMI, SAS, BURSAR, COPS, FAMS
|
7:30am-8:30pm |
9:00am-3:00pm |
4:00pm-7:00pm |
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ABOUT
THE UCC
The University
of New Orleans operates a complex array of multivendor technologies ranging
from a modem pool, high performance special purpose computers, an IBM
mainframe, numerous UNIX, NT, Windows, and Macintosh servers and labs
connected over a campus-wide multiprotocol network to the Internet. The
following is a brief description of the university's major computing facilities:
Administrative
Systems: UNO is in the process of a multiyear phased transition from
traditional "home grown" application programs running on an
IBM mainframe to commercially developed Enterprise-Resource Planning (ERP)
software from PeopleSoft running on a relational database on multiple
multiprocessor servers connected to PC's and WinTerm clients across campus
via a local area TCP/IP network.
UNO's
legacy mainframe systems include: Admissions, Records, Registration,
Student Accounting, General Ledger, Purchasing, Accounts Payable, Accounts
Receivable, and Inventory. The IBM mainframe consists of the MVS operating
system with IMS databases connected via TCP/IP to PC's running TN3270
software. Additionally, Registration and data from Student systems can
be accessed by telephone through Interactive Voice Response or ATM's located
across campus.
UNO's
new production PeopleSoft systems include: Financial Aid, Human Resources,
and Payroll. PeopleSoft runs on a cluster of Compaq servers using the
Microsoft's NT operating system. Data are stored in Oracle databases residing
on clustered RAID arrays interconnected via fiber channel interfaces for
maximum performance and are delivered to user PCs and WinTerm clients
via TCP/IP and the campus network. Over the next four years, UNO will
migrate all of the remaining legacy administrative systems currently running
on the IBM mainframe to PeopleSoft.
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Campus
Network: The campus-wide network, UNOnet, is comprised of a high-speed
backbone concentrator router interconnecting all campus computing facilities,
19 buildings, and over 100 Fast Ethernet switches. The network provides
for routing and/or bridging of multiple networking protocols, including
TCP/IP, IPX, DECnet, and LAT. All networked buildings are connected by
a fiber-optic backbone and utilize Category 5 unshielded twisted pair
cabling to provide connections to approximately 2,500 locations campus
wide. UNO's connection to the Internet is through a 6 Mb/s multiplexed
T1 link provided by LANET and the Louisiana Office of Telecommunications
Management. Additionally, UNO's three remote campuses in Metairie, Downtown
Business District, and Slidell are connected back to IJNO via T1 lines.
Dialup
Internet Access: UNO provides full graphical Internet access to all
students, faculty and staff via a dialup modem pool, funded in part by
the UNO-Student Technology Fee. The UNO Modem Pool has 253 active 56Kb/s
V.90 dialup modems fully supporting the Point to Point Protocol (PPP)
through Cisco AS5300 Access Servers. Access to the UNO Modem Pool is available
toll-free in the metropolitan area (Northshore, Slidell, etc.) through
wide area calling plans available to most households. Installation of
Web Browsers, Internet software, and configuration of dial-up networking
settings may be obtained through an automatic installation CD which automatically
installs and configures client PCs and Macs. The CD can be obtained from
the UNO Bookstore or the UCC Helpdesk. The installation CDs contain useful
Internet applications such as Netscape, Internet Explorer, browser plug-ins,
WS FTP, Nifty Telnet, mIRC and other useful Internet software tools. Also,
the CD comes with toll-free support for users having problems getting
connected.
Email:
All UNO students, faculty, and staff are provided with an email account
and a modem pool for access to email from on- and off-campus. UNO's email
server runs on one node of a Compaq Tru64 UNIX bluster with dual 550 MHz
Alpha RISC CPUs with 1 GB of RAM and uses an external RAID Array with
80 GB of on-line fail-over storage for maximum uptime in case of hardware
and/or disk failure. PMDF from Innosoft International, Inc. provides the
university community with SMTP, MIME, and Post Office Protocol Version
3 (POP3) email to support interpersonal and interapplication electronic
messaging campus wide. The POP server used by PMDF is a multi-process,
multi-threaded UNIX server with more than 26,000 mailboxes. The email
server also provides UNO with LDAP global address protocols.
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Help Desk:
University Computing and Communications operates a Help Desk to provide
hardware and software support for UNO faculty, staff and students. The
mission of the Help Desk is to provide the entire university community
with a single, helpful, first point of contact for problems and questions
about technology. The Help Desk provides support for the following major
Operating Systems and Software Applications: UNIX, Windows NT,
WIN 9X, and Windows 3.1, MVS, TSO, IMS, Macintosh personal computers,
Microsoft Office, WordPerfect, Netscape, Internet Explorer, SAS, SPSS,
FTP, Telnet, PPP, and Blackboard Courselnfo. The Help Desk may be reached
by telephone at 280-HELP, via email at helpdesk@uno.edu,
or in person in Room 1O1R of the Computer Center (CC) from 8:00
AM to 4:30 PM Monday through Friday.
LAN Accounts:
All students, faculty, and staff receive a Windows NT account for access
to computers and application software running in labs and offices across
campus.
On-line
Learning Systems: UNO faculty use Blackboard Courselnfo to provide
students with web-based on-line course information. UNO has more than
300 courses with enhanced online components serving more than 7,000 students
annually. Courselnfo allows instructors to enhance in-class instruction
by providing course materials, handouts, and multimedia presentations
from an easy-to-use class website. Additionally, Courselnfo has features
that accelerate asynchronous class discussions, chat groups, collaboration,
and student and faculty interaction. Blackboard's Courselnfo runs on a
UNIX server running the Solaris operating system.
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Student
Computing Labs: UNO students have two types of computing facilities
available for use on campus. Student Open Labs are general use facilities
that are available to enrolled UNO students on a drop-in basis. Departmental
Labs are restricted facilities dedicated for use by specific departments
or to students enrolled in specific classes. Please see the section on Computer Labs for more information.
Statistical
Computing: UNO provides statistical computing support for graduate
students and researchers. SAS, SPSS, and TCP are the statistical computing
applications supported.
UCC
MISSION
The University
Computing and Communications (UCC) department was established in October,
1992 for the purpose of providing a campus wide, general purpose instructional,
research, administrative and networked computing facility for the entire
UNO community, including faculty, staff, and students. This new department
consists of the former Computer Center (the academic center),
Administrative Information Services (the administrative center) and the
Office of Telecommunications. The administration of the UCC makes every
effort to meet the computing and communications needs of he entire University
and to distribute its resources in a fair and equitable manner. It also
endeavors to provide facilities management services to the various computer
networked systems on campus.
The objectives
of the UCC department require the organization to provide to student's,
faculty, and staff computer facility and worldwide network for academic,
research and administrative usage. As with all computer facilities of
this type, the UCC also provides a variety of consultation services, and
obtains software and hardware for special user needs. In addition, the
UCC works on joint computer projects with the academic and administrative
community to further computer education and research on campus. The UCC's
objectives for the next ten years are stated in terms of hardware, software,
user services, technical services, systems services, administrative services,
and other objectives. These objectives appear below:
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Hardware
To provide
a combination of computers, mini-computers, micro-computers, workstations,
and terminals, networked together and networked worldwide for academic,
research, student, and administrative use on campus
Software
To provide
administrative and academic software that can be accessed from any terminal
on any computer through the use of various local area networks (LAN).
To provide
software that is user oriented, user specific, user protected and that
will meet the specific needs of various groups in our University community.
To provide
data integrity and security according to each user's needs.
User
Services
To provide
consultation, software and hardware training, documentation, assistance
with statistical analysis, and communications to the user community.
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Systems
Services
To provide
the implementation, installation, development and maintenance of all system
software needed to operate the system, the network, and user applications.
To provide
maintenance and installation for terminals and microprocessors on campus.
Facilities
Services
To provide
installation, development, maintenance and operation of all computer facilities
on the campus, as desired.
Administrative
To provide
statistics, user control of resources, administrative consultation with
users, and
administrative functions for the UCC and users.
Telecommunications
To provide
the best technological equipment within budgetary restrictions for
telecommunications and teleconferencing.
Other
To work
on joint projects with users and colleges for the securing, installation,
and operation of all computer oriented hardware and software for the campus
These objectives
as stated will remains effective for the entire ten year period, and all
projects are designed to strengthen these objectives.
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