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Services
Leadership for University Computing and Communications is provided
by the Assistant
Vice Chancellor for University Computing and Communications, Jim Burgard, Jim.Burgard@uno.edu ,
who is located in Room 100 of the Computer
Center on the UNO Lakefront Campus.
Functional Information Technology services and support are provided
through the following UCC divisions, departments, and offices:
ENT Services include:
- Network Support, which provides logical data
network support for the campus backbone and building networks.
This includes the support for Gigabit Ethernet network systems,
modem access systems, and Internet services to meet campus academic
and administrative needs. The support team consists of
Trevor Smith, JTSmith@uno.edu,
and Phil Stott, PStott@uno.edu.
- Network Communications provides physical support
for both the campus data and voice network infrastructures. This
includes all optical and metallic communications cabling systems,
campus-wide to the wallplate, and the support for the installation
and maintenance of all data network electronics. Managed by Bill
Sheffield, Bill.Sheffield@uno.edu,
280-6757, the Network Communications Services group is located
in Room 2048 of the Science
Building of the UNO Lakefront Campus.
- Telephone Services provides for campus telephone,
operations, long-distance and communications provider-based services.
Telephone Services is located in Room 222 of the University Center.
- PeopleSoft Project provides Enterprise Resource Planning (ERP) solution for administrative computing as well as application system support for administrative applications in Peoplesoft. Application Systems does problem-solving (“bug” fixes), modification and enhancement of existing programs, as well as, the creation of new programs and reports.
Director of Application Programming, Dave Dupree, is located in Room 100 of the Computer Center (CC), ddupree@uno.edu and can be reached at 504-280-5433.
- UNO Webmaster is responsible for the design and maintenance of top level UNO pages and provides support and assistance for other campus webmasters. You may contact the webmaster at webmaster@uno.edu
Assistant Director of Application Systems and PeopleSoft Project Manager, Lauri Henry, is located in Room 106J of the Computer Center (CC), llhenry@uno.edu and can be reached at 504-280-6700. Peoplesoft Modules implemented:
- Financials
Purchasing, Accounts Payable, General Ledger,
Asset Management, Accounts Receivable
- Human Resources
Human Resources, Payroll, Benefits, Time and Leave
- Student Administration
Financial Aid, Admissions, Student Records, Student
Financial
- Database Systems (DBS) provides support for all production and development database systems at the University of New Orleans. UNO currently maintains several Oracle and Microsoft SQL Server database systems. Database Systems is managed by Bill Sicard, wsicard@uno.edu, and can be reached at 504-280-1306.
- User Training and Support (UTS) provides support
for academic and administrative workstations and operates many of the
Technology Fee Laboratories around campus. UTS operates from Room 100
of the Computer
Center of the UNO Lakefront Campus and is directed by Juan Henriquez, Juan.Henriquez@uno.edu.
UTS has a number of important offices:
- Coordinator for Instructional Technology collaborates
with faculty in researching, planning and implementing e-learning
initiatives and provides instruction and support for faculty who
are integrating multimedia and web-based instructional technologies
into their classrooms. Laurie McNeese, lmcneese@uno.edu is
located in Room 122 of the Computer
Center of the UNO Lakefront Campus.
- Faculty Staff Resource Center (FSRC) is a drop-in computing lab for any UNO faculty or
staff. The lab is located in Room 104b
of the Computer
Center of the UNO Lakefront Campus and has 16 Intel and 2 Macintosh
computers equipped with scanners, a laser printer,
and various multimedia and web software. The
FSRC offers a variety of workshops for faculty
and staff. For a list of current workshops
or to register online, visit workshop
registration.
- PeopleSoft Training is a check-out lab located in Science
2062 with 24 Pentium PCs, one Instructor
PC, and one LCD projector. The main
use for this lab is PeopleSoft training
for end users. Faculty may reserve
this lab on a limited basis for class
sessions. To make reservations, contact psweb@uno.edu or
call 280-1263. The PeopleSoft Training website is located http://pstrain.uno.edu/.
- Help Desk is located in Room 101T of the Computer
Center on the UNO Lakefront Campus and is managed by Derek Rodriguez.
The UCC Help Desk is available to all UNO faculty, staff, and students
with questions and/or problems concerning any of the computer systems
supported by University Computing and Communications.
To contact the UCC Help Desk: call 280-HELP or e-mail helpdesk@uno.edu
- Projects Group (UTS) managed by Nick Cutrera, Nick.Cutrera@uno.edu,
he can be located in Room 101Q of the Computer
Center on the UNO Lakefront Campus. Projects Group functions include:
Campus-wide software Apps support - Microsoft site licenses (including
Windows/Office), SPSS, SAS, Mathematica, Matlab, and Amos
User specific software Apps guidance - technical assistance to
the user
PC hardware maintenance/support - warranty replacement
College/Department Labs Guidance - Technical assistance to lab
administraton
- Labs managed by Karen Heath, kheath@uno.edu, she can be located in room 101-L of the Computer Center.
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